SHIPPING FAQs
How does shipping beer through the mail work?
It's easy! You just need to be 19+ years of age or older, able to purchase alcohol, be an individual in Ontario and have valid photo ID as "Proof of Age".
Beer deliveries happen during business hours Mon-Fri. Please do not order beer to your home if you will not be home to receive it.
If you will not be home during the day, you could alternatively have your beer shipped to a friend or family members home, a neighbours home, or a workplace where someone who is 19+ will be able to receive it.
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I've placed an order. When will it arrive?
We ship out 2 days a week every TUESDAY & THURSDAY via our couriers ICS/CanPar.
Shipments will take roughly 1-3 business days from the date of shipment to arrive in major Ontario cities, and up to 2-4 business days for destinations outside of city areas.
You will get a tracking notification from us via email as soon as your order has been prepared to ship. This doesn't mean it's heading out the door that day/moment, but it does mean it's ready for pickup and will be in transit very soon.
In most cases:
Orders placed Thursday afternoon to Tuesday morning ship: Tuesday
Orders placed Tuesday afternoon to Thursday morning ship: Thursday
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What if I'm not home when my order arrives?
Our couriers will attempt delivery 1-2 times, and if nobody is home the package will be returned to the brewery.
Please monitor your tracking number for out for delivery notifications so you do not miss your package.
My tracking number says "NOT FOUND" - does that mean it's lost?
Fret not, this means it's on the way! We pack all our boxes onto a wrapped palette that is shipped to our couriers sorting facility where it is then unloaded and scanned. Between when we create the pickup slip in the brewery as we pack your box and when the boxes are unloaded at the sorting facility, your tracking number may come up as "NOT FOUND." As your box continues its journey and gets further scans you will see tracking updates like "in sort process" and our favourite one - "out for delivery."
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My package hasn't arrived, or there was an issue with delivery. What should I do?
Send us an email at store@sawdustcitybeer.com letting us know your issue and we'll be happy to help!
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How is my age checked when the beer is delivered?
All orders containing intoxicating beverages, like beer, must have a signature and proof of age (19+ valid photo ID) before your package can be accepted. The name on the parcel must also match the person receiving the package.
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Where can you ship beer?
We can only ship beer within the province of Ontario.
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Can you ship to a PO BOX?
Unfortunately not! Our courier does not deliver to postal boxes. If you've included a PO box in your address, please contact store@sawdustcitybeer.com with your home address.
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How much does shipping cost?
We ship to most places in Ontario for $15!
Please note when shipping to some Northern Ontario locations, the delivery costs can increase quite dramatically. This means we may require additional shipping fees to process your order. We will contact you in the event that this applies to your shipment on how to proceed.